Zürich, Switzerland

This Privacy Policy is prepared to help you understand how Kizombatouch ("Kizombatouch," "we," "us," or "our") collects, uses, and shares your personal information and to help you understand and exercise your privacy rights.

Kindly read the following terms to learn more about your privacy, as this Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who access and make use of our Website and the services that we offer.

By accessing or using the website in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

 

Changes to this Policy

We reserve the right to make changes to this Policy at any given time. If we make material changes, we will post the updated Privacy Policy on the Website and update the "Last Updated" date. If you want to make sure that you are up to date with the latest changes, we advise you to visit this page frequently. Your continued use of the Website and the services that we offer after such an update constitutes your acceptance of the updated policy.

 

What does this Policy cover?

This Policy applies to Kizombatouch, and it governs any and all data collection and usage by us in compliance with applicable regulations. Through the use of our Website, you are consenting to the data collection procedures expressed in this Policy.

We gather various types of information from our users, as explained in more detail below, and we use this information internally in connection with our Website, including to personalize, provide, and improve our Website and services, to allow you to choose a membership plan, make payments, to communicate with you, and to analyze how you use the Website and the services that we offer. In certain cases, we may also share some information with third parties, but only as described below.

Please note that this Policy does not govern the collection and use of information by companies that Kizombatouch does not control nor by individuals not employed or managed by us. If you visit a website made available via the website or link, review its privacy policy before providing the website with information.

​

Information we collect

When you make use of our website, we may collect and process certain personal information about you, which may include  but are not limited to the following as described below:

​

Information you provide:

Personal data: When you use our Website and the services that we offer, Kizombatouch collects certain personal information about you, such as your name, email address, phone number, and demographic data. We collect and use this data as necessary for Kizombatouch business operations, such as creating and managing user accounts, providing customer support, improving Website functionality, sending registration confirmations and receipt notices, and for internal analytics purposes.

Anonymous/Aggregated Data: means data that is not associated with or linked to your Personal Information; Anonymous Data does not, by itself, permit the identification of individual persons. We collect, use, and share Anonymous Data, such as statistical or demographic data, for any purpose. Please note that you can choose not to provide certain information to us, but this may limit how you are able to access and use our Website.

Payment transaction data: Through the use of a third-party payment processor, certain financial information you used for payment transactions on our website may be collected. Payment amount, date and time of the transaction, payment instrument expiration date and billing postcode, user's address, and other details related to the transaction may be collected as well. When you complete a payment on our website, your payment information may be stored. Our payment processors ensure that your information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data may be stored only as long as is necessary to complete your transaction.

 

Automated information collection

We may collect certain information (which does not identify you as an individual) about your use of the website through the use of tracking technologies or by other passive means and other relevant statistics, including the following:

1. Cookies: When you access and/or make use of our website, we send one or more cookies (small text files containing a string of characters) to your device that uniquely identifies your browser. We use cookies to improve the quality of the website and service by storing user preferences and tracking user trends. A pop-up requesting your consent may be displayed to you before Cookies are placed on your browser or device. By consenting to the placement of Cookies on your device, you enable us to offer you the best possible experience when you make use of our website. You may refuse permission to the placement of Cookies if you so desire; however, certain aspects of Our website may not work properly or as intended. Please see our Cookies Notice for more information about how we make use of Cookies.

2. Links: The contents on the website may include links in a format that enables us to keep track of whether IP addresses have followed these links. We use this information to improve the quality of our products and design.

3. Beacons: Beacons (also known as "pixel tags" or "clear GIFs") are 1×1 single-pixel graphics that allow us to count the number of users who have visited or accessed the website and to recognize users by accessing our cookies. We may employ beacons to facilitate website administration and navigation, track the actions of website users, compile aggregated statistics about website usage and response rates, and provide an enhanced online experience for visitors to the website.

4. Analytics services: We may use third-party analytics services ("Analytics Services"), such as Google Analytics and Meta Pixel, to help analyze how users use our website. The information generated by the cookies or other technologies about your use of the Kizombatouch website (the "Analytics Information") may be transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity. The Analytics Services may also transfer the Analytics Information to third parties where required to do so by law or where such third parties process Analytics Information on their behalf. Each Analytics Service's ability to use and share Analytics Information is restricted by such Analytics Service's terms of use and privacy policy.

​​

What do we use your personal information for?

We use the information collected from you to provide, improve, and develop the Website and the services we provide to you, communicate with you, offer you a better service, and protect our users and us. When you interact with or use our website, we use various technologies to collect information about you for various reasons, as described below:

1. Create and manage user account: We use your information to create and service your user account on the Website and to enable certain functionalities for your use on the Website. We also use your information to validate your identity, identify you as a user on the Website, and ensure the security of your account -e.g., by sending an email to confirm that you are the owner of the email address linked to your user account.

2. Enhancing Website and service functionality and development: We use some of the information we gather from you to understand, diagnose, troubleshoot, and fix issues with our website and services. We also use such information to operate, evaluate, develop, manage, and improve our website (including operating, administering, analyzing, and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions.

3. Recommendations and personalization: Personalize your experience with our products and services and recommend services that we think might be of interest to you.

4. Customer support, service updates, and communication: We may send emails, event updates, and related emails to the email address you provide to us and for informational and operational purposes, such as customer service and other service-related purposes. We use personal information that we gather from you to communicate with you in relation to your use of our website and services.

5. Business operations, fraud detection, and prevention: We use some of your information to increase and maintain the safety and security of our website, products, and services and prevent misuse. We use personal information to detect and prevent fraud and abuse to protect the security and ensure the safety of our Customers, Kizombatouch, and others.

6. ​

We also use collected information to protect against, identify, and prevent fraud and other criminal activity, claims, and other liabilities.

1. Advertising and marketing: We utilize Personal Information to contact you for advertising, marketing, and selling Kizombatouch services aligned with your communication preferences. Marketing or informational materials such as newsletters are sent in accordance with your communication preferences. We occasionally conduct surveys or focused research that may require voluntary sharing of Personal Information for participation. Such activities usually have additional notices offering more insights about the use of your Personal Information, and your consent may be requested.

2. Comply with and enforce applicable legal requirements: In certain cases, we collect your personal information to stay in compliance with laws and relevant industry standards and policies, including this Privacy Policy and our Terms and Conditions.

 

Sharing personal information

Except as described below, we do not sell, rent, trade, or otherwise share personal information collected through the website because we are committed to maintaining your trust:

1. Service providers: We work with third-party service providers in order to make our products and services for use on or through Kizombatouch available to you or engage the services of other service providers to perform certain functions on our behalf. Such services may include email services, product development and enhancement, payment processing, customer service, and marketing. We may share personal information or any information collected through the Service with these third parties for the purpose of enabling them to provide these services, and they may have controlled and limited access to the database of user information.

2. Subsidiaries and affiliates: We may share personal information or any information collected through your use of the website with our employees, subsidiaries, and affiliates for the purposes for which you provided the information or as reasonably necessary for our internal administrative and business purposes.

3. Analytics Partners: When you provide your personal information to us, we may make certain personal information available to certain third parties for analytics purposes, including but not limited to leveraging third-party tools and services to track, integrate, and manage user's interests, usage pattern, and/or functionality available through our website. We will only share your personal information with analytics partners to improve our Website and/or deliver the Kizombatouch services to you. We do not in any way sell your personal information to advertisers.

4. Merger and acquisition: We may disclose or transfer personal information or any information collected through your usage of our website to third parties who acquire all or a portion of our business, whether such acquisition is by way of merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

5. Compliance with laws: We may disclose personal information or any information collected through your usage of our website if we are required to do so by law or pursuant to legal process, in response to a request from government officials, law enforcement authorities, or a valid subpoena, or as necessary or appropriate in connection with an investigation of illegal activity, including without limitation to prevent, investigate, detect or prosecute any criminal offense or attack.

6. Consent: We may share personal information in accordance with any consent you provide.

7. Aggregate Information: We share aggregate statistical data for the improvement of our Services. We may also share aggregated or de-identified information with third parties at our discretion.

 

Data retention and deletion

We keep your personal information only as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of our website, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal information for as long as you are a user of our Website and the services that we provide.

 

If you request, we will delete or anonymize your personal information so that it no longer identifies you unless we are legally allowed or required to maintain certain personal information, including situations such as the following:

1. If there is an unresolved issue relating to your use of the service, such as an outstanding credit or an unresolved claim or dispute, we will retain the necessary personal information until the issue is resolved;

2. Where we need to retain the personal information for our legal, tax, audit, and accounting obligations, we will retain the necessary personal information for the period required by applicable law and/or,

3. Where necessary for our legitimate business interests, such as fraud prevention or to maintain the security of our users.

 

Transfer of personal information outside your country of residence

We are headquartered in Switzerland and have operations in other countries. Your Personal Information may be accessed by us or transferred to us in Switzerland or to our affiliates, partners, merchants, or service providers who are located worldwide. If you are visiting our services from outside Switzerland, be aware that your information may be transferred to, stored, and processed by us or our service providers in our facilities and by those third parties with whom we share your personal information (as described in this Privacy Policy), in Switzerland, and other countries.

Where the data protection laws may differ from those in your jurisdiction, please note that we will take measures to ensure that your Personal Information remains protected to the standards described in this Privacy Policy. By using our Website and services, you consent to the transfer of your personal information among these facilities worldwide and outside of your country of residence consistent with this Privacy Policy.

Kizombatouch will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

​

European privacy rights (GDPR)

General Data Protection Regulations grant you certain rights ('information rights') which provide you with:

1. Right of rectification or erasure - if you feel that any data that we hold about you is inaccurate, you have the right to ask us to correct or rectify it. You also have a right to ask us to erase information about you where you can demonstrate that the data we hold is no longer needed by us if you withdraw the consent upon which our processing is based or if you feel that we are unlawfully processing your data. Your right of rectification and erasure extends to anyone to whom we have disclosed your personal information, and we will/shall take all reasonable steps to inform those with whom we have shared your data about your request for erasure. Note that we may have a legal obligation to retain some or even all personal information about you under relevant laws. We may also have the legal right to retain the information you have requested to be erased.

2. Right to restriction of processing - you have a right to request that we refrain from processing your data where you contest its accuracy, or the processing is unlawful and you have opposed its erasure, or where we don't need to hold your data anymore but you need us to in order to establish, exercise or defend any legal claims, or we are in dispute about the legality of our processing your personal information.

3. Right to object - you have a right to object to our processing of your personal information where the basis of the processing is our legitimate interests, including but not limited to direct marketing and profiling.

4. Right to withdraw consent - you have the right to withdraw your consent for processing your personal information where the processing is based on consent. To withdraw consent, please specify what you wish to withdraw consent for by emailing us at info@kizombatouch.ch.

5. Right of complaint - if you are unhappy with the way we have used or are handling your personal information, you have the right to lodge a complaint with the supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the Supervisory Authority. So, please contact us first by emailing us at info@kizombatouch.ch.

 

Keeping your data safe

We use commercially reasonable technical and organizational measures to help secure and safeguard your data in our possession. However, you understand that no data transmission over the Internet is completely secure, and no security mechanism is impenetrable. Therefore, although we take steps to protect your data, we cannot guarantee the security of the data that we collect from you or the security of our servers or the Website. By accessing the Website, any data transmission is at your own risk, and you agree to assume all risk in connection with data sent to or collected by us.

 

Age restriction

Our Website and services are intended for individuals who are at least 18 years old. We do not knowingly collect information from visitors under the age of 13 (or under the age of 16 for individuals in the EEA/UK). If you are a minor who is at least 13 years old (or at least 16 for individuals in the EEA/UK) but under 18 years old, you may use our services under the supervision of a parent or guardian. If we become aware that we have inadvertently collected identifiable information from a child under 13 (or under 16 for individuals in the EEA/UK), we will make reasonable efforts to delete the information promptly. If you believe that we have collected identifiable information from a child under 13 (or under 16 for individuals in the EEA/UK), please contact us at info@kizombatouch.ch.

 

Your choices; unsubscribe or opt-out

Account information: You may update certain information you provide us (such as your password, name, and email address) by logging into your Kizombatouch account or contacting us through our support channels. Also, if you decide to delete your Kizombatouch account, please note that we may retain certain information where required or permitted by law. We may also retain cached or archived copies of certain information about you and your usage of the Website and services for a certain period of time.

Marketing emails and communications: If you have subscribed to our email and electronic newsletter communications, you will always have the opportunity to unsubscribe from future communications. You will also have the opportunity to "opt-out" of commercial email from the applicable service by following the unsubscribe instructions provided in the email you receive or by contacting us directly. However, you may not be able to opt-out of administrative, transactional, or important service-related communications. We will continue to adhere to this Policy with respect to any personal information previously collected.

Interest-based advertising: We may also make use of the information we gather about you to provide you with advertisements and offers that are more relevant to your interest. These advertisements may be based on the information we collect through cookies and other tracking technologies that we use on our website, emails, and through other third-party websites you visit.

 

Links to other sites

Our Website may contain links to third-party websites or services. Kizombatouch does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other third-party websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected on our website. 

 

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you do not agree with our terms and conditions, you should refrain from further use of our website. In addition, your continued use of our website following the posting of any updates or changes to our Terms shall mean that you agree and accept such changes.

 

How to contact us

Feedback, comments, requests for technical support, and other communications relating to the website and the services should be directed to us at info@kizombatouch.ch.